I’m a moderator for a software forum. I recently received a complaint about a post with claims of age and ethnic discrimination. So I went back a reviewed the post. The posted pointed out something I have complained about when it comes to web development – low cost usually comes in the form of someone’s high school student who claims to be able to build web sites or the work is done offshore by people who, while they speak English, are difficult to understand.
The truth is – both groups are difficult to work with. High school kids don’t stay focused – heck they are KIDS! Try and get them to fix a problem on a Friday or Saturday night. Offshore help is just that, cheap. Most of the time support is via email – which is easier to understand than via phone – but again you are dealing with time delays.